Custom Metal Plate – Design Review Required

Because all of our products are custom-made to order, we generally do not accept returns or refunds once production has started.

Please read carefully before placing an order.

1. Custom Orders (Non-Returnable)

All custom orders are made specifically based on your submitted design, size, and requirements.

For this reason, custom items are non-refundable and non-returnable once approved and produced.

2. Design Approval

We will provide a design preview (if applicable) before production.

By approving the design, you confirm that all details are correct.

Any changes requested after approval may result in additional charges.

3. Manufacturing Errors or Defects

If we made a mistake (wrong design, incorrect size, or clear manufacturing defect),

please contact us within 48 hours of receiving the item.

We will remake or refund the item after verification.

4. What Is Not Considered a Defect

The following are not considered defects:

- Minor variations caused by handcrafting or production process

- Differences between screen display and actual product

- Customer-submitted design errors

5. Shipping Issues

If an item is damaged during shipping, please provide photos of the package and product within 48 hours so we can assist you.

If you have any questions before ordering, please contact us.

We are always happy

Shipping Cost

Standard shipping is included in the product price unless otherwise stated.

No additional shipping fees will be charged at checkout for standard delivery.

Shipping Method

Orders are shipped using standard international shipping with tracking.

Expedited shipping is available upon request and may require additional fees.

Processing Time

All items are custom-made to order.

Production time varies depending on the product and design complexity.

Estimated processing time will be provided before or after order confirmation.

Delivery Time (Estimated)

Delivery times are estimates and may vary due to customs, destination country,

local carrier delays, or peak seasons.

We are not responsible for delays caused by customs clearance or shipping carriers.

Customs & Import Duties

Buyers are responsible for any customs duties, import taxes, or local fees

charged by their country.

Shipping Address

Please ensure your shipping address is complete and accurate.

We are not responsible for delays or losses caused by incorrect address information.